I hope the list of questions and answers below will provide the information you’re looking for. If not, don’t worry, please email me and I’ll be happy to help.
What is Rock & Rose Jewellery?
Visit my About Sam page to read more
What products can I buy?
I sell copper and silver gothic jewellery that is influenced by different cultures, ancient history and memento mori.
How do I find what I’m looking for?
Simply click on either the Category or Collections links at the top of the page. This will give you the options of searching different types of jewellery (i.e., rings, necklaces, etc.) or searching collections (i.e., Memento Mori or sugar skulls).
Can I provide feedback?
Are prices inclusive of VAT?
All selling prices include VAT where relevant.
Why are online prices different from those in a shop?
The costs associated with an Internet business are different to those of a high street shop-based operation. As a consequence, different prices may be offered if you buy my jewellery in a shop.
How do I redeem a discount code?
If you have a discount code, this should be entered in the basket. Usually, only one voucher code can be applied to an order.
Which payment methods do you accept?
I accept most major credit/debit cards.
Do you sell Gift Cards?
Not presently but this is something I am working on. Please do email me if you’d like to register your interest in this.
Where do you deliver?
I deliver within the UK, Europe and to many countries across the world. For full details of costs and delivery times, see my Information page.
Which address will my order be sent to?
Your order will be dispatched to the delivery address entered when you placed your order as confirmed in your order confirmation email.
Can I change the delivery address for my order?
Your order will be dispatched to the delivery address entered when you placed your order. If you would like to change the delivery address please email me within 24 hours of placing your order so that I can change it.
Where is my order?
Orders under £20 are sent via Royal Mail 1st Class Post. Over this, I send via Special Delivery. If you want me to obtain a proof of posting for the 1st class orders please let me know as I usually only have these for my Special Delivery orders.
Once your order has been dispatched it should arrive within 2-3 working days or within 1 working day for Special Delivery if you live in the UK. If the order was for delivery outside the UK delivery times will be longer. Typically, orders should arrive within 5-7 working days within Europe and 7-10 working days for the Rest of the World. Please note: this does depend on product availability, your location and delivery selections.
If your order has not arrived within the expected time frame and was sent via Royal Mail, please allow 10 working days for it to arrive before contacting me. If it was sent on a trackable service and there are issues with delivery, please contact us so we can resolve this for you.
How long will my order take to be delivered?
In-stock items are usually despatched within 24 hours, however, most items are made to order so please allow 2 weeks. This also depends on the delivery service chosen and the country being shipped to. Please see the delivery information page for information on delivery times and costs.
How do I cancel an order?
To request cancellation of an order please email firstname.lastname@example.org giving your order number. Please note emails received outside of normal working hours will be answered the next working day.
Please see my Returns & Refunds Policy.